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CINDY'S BISTRO

CASE STUDY

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Type: Restaurant

Location: Kanonengasse 9, Zurich

Niche: West-African 

Before: Prior to intervention, social media presence was minimal and unstructured, with an inactive Instagram account and a TikTok profile lacking brand alignment.

KEY METRICS 

9 months

97%

Follower increase on Instagram

246k

Tiktok views in one month

Engagement rate increased by +20.7% (Jan → Apr)

87%
Swiss

audience

Profile visits 
1,278 ​→ 2,999

CHF98,400 

estimated revenue from one viral campaign

Link Taps
52 → 238

RESULTS
(within first 4 months)

VIEWS IMPROVEMENTS

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(VIEWS)

ENGAGEMENT GROWTH

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CONVERSIONS AND REVENUE GROWTH

Estimated conversions and attributed revenue increase following the introduction of our structured social media and influencer strategy:

CONVERSIONS

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REVENUE

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The Challenge

  • No reservations (only walk-ins); very few customers post-renovation.

  • Only word-of-mouth; 0 visibility; no marketing strategy.

  • No clear menu with photos/prices; unknown brand in Zurich.

Our Strategy

Content Creation

4 videos/month (or more) via 1 on-site shoot; trend + educational + product-focused; full post-production.

Influencer Marketing

after month 3, barter deals with macro/micro Zurich foodies (IG & TikTok)

= High ROI

Profile Optimizations

menu link, name, bio, highlights, profile photo; clean-up irrelevant content (IG & TikTok).

Reservation Incentive

book via IG → free

puff-puffs (track conversions).

Branding

  • Community-first

  • Yellow/black/white

  • Ruth as brand face.

Social Media
Management

Consistent posting (≥1/week), 3–4 strategic stories/day, hashtags, strong CTAs.

Community
Management

~30 min/day (replies, DMs, reposts, local foodie interactions).

Menu

Mobile-friendly menu highlight on IG (photos + prices.

Analytics

Monthly performance report + iterative strategy.

Geo Targeting

  • Zurich-based micro influencers

  • Zurich in bio/captions/hashtags

  • Consistent location tags.

+474.6% Monthly Views
(873 → 21.9k)

+70.78% 
Follower Increase

VIRAL VIDEOS:
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→

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​January      May

Foot Traffic &
Conversions

84 orders

322 orders

CHF 3,360

CHF 12,880

→

→

April:

Peak 2,460 orders

(CHF 98,400).

INSTAGRAM
37.9k
3,809
89
108
TIKTOK
21.6k
1,886
49
286
TIKTOK
133.8k
3,509
165
1,554
Viral content periods coincided with significant increases in walk-ins and bookings, indicating a clear linkage between high social media exposure and offline consumer action. Elevated reach and engagement during these months increased brand salience and reduced the time between awareness and purchase, as reflected in higher profile visits, link taps, and conversions. By September, social media had become the primary acquisition channel, supported by sustained traffic levels and a predominantly local audience.

Testimonial

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